Dear UPS,

I doubt you are reading this; but if you are, I hope that you impress upon your delivery personnel the importance of customer safety and package integrity.

In December, I ordered several photo books of our wedding from Shutterfly to give to our parents and relatives for Christmas.  For some reason, the photo books were shipped in four separate packages (three on one day and one the day after).  On the first day of delivery, around 3:30pm, I started to wonder where the packages were, so I opened the door and found one of the packages half under the patio fence and half exposed on the walkway leading up to the front door.  I excitedly picked it up and went inside to check on the delivery of the other two packages expected to arrive that day.  UPS tracking indicated that they were already delivered, too.  So, I opened the patio door and headed outside to find the other two packages.  The lovely UPS delivery guy had slid them under the patio fence to prevent theft and rain damage.

Everything sounds great so far, right?

From my desk, I can see the top of the UPS truck over the patio fence.  This is the view from my desk:

So, the next day I anxiously awaited the arrival of the last package.  I saw the UPS truck pull up and I giddily hopped out of my chair to open the door.  To my surprise, when I opened the door, the passenger delivery man had hurled my precious wedding photo book from the truck to the door.  You read that right; he did not get out of the truck and instead just chucked the package about 20 feet to the door.  I stood in the doorway with my eyes and mouth wide open in shock.  I could not believe that he had just thrown the package without any regard for it.  Also, if he had thrown it any harder and I had opened the door a second earlier, the package would have hit me.  UNBELIEVABLE!?!?  Both, the passenger and the driver apologized, but I was already scarred by the poor handling of my package.  How can a representative of UPS do such a horrible thing, especially around the holidays?

This is a diagram to show the distance the UPS guy threw the package:

Luckily, Shutterfly packaged the photo book well.  Otherwise, it could have been damaged.  This is a picture of the dent in the package where it hit the side of the door:

I hope that you take my incident as a training point for your employees.  Just because you think someone is not home, does not mean you can throw their package.  It is not good service to throw packages because what is inside the package is probably important to the sender or receiver.  Basically, treat the package the same way you would expect your package to be treated.

Sincerely,
Jackie